Leading by example
Setting the standard in everything we do.
Product Recall
Product Recall and Contaminated Products claims demand rapid decision-making, technical expertise and effective coordination between insurers, insureds, regulators and specialist consultants. Specialist Lines provides specialist investigation and management of complex recall events, delivering practical advice and commercially focused solutions throughout the lifecycle of a claim.
Product Recall, Contamination & Crisis Response
Our experience spans accidental and malicious contamination, product extortion, mislabelling, product defects, regulatory non-compliance and associated liability exposures. We advise on complex coverage issues including policy triggers, contamination definitions, aggregation, mitigation costs and the interaction between first-party recall and third-party liability exposures. Working alongside microbiologists, food technologists, engineers, scientists and other technical specialists, we establish the facts quickly and ensure investigations remain proportionate and aligned with insurers’ objectives.
Why choose us?
People who care
Invested staff with a passion for their work.
Built to invest
Financially strong, reinvesting profits back into the business.
Proven performance
Outperforming competitors in every audit to date.
Proudly independent
Privately owned, independent company.
Tech-led
Large team of IT developers delivering the most demanding MI solutions.
Stronger together
One team. One P&L. Stronger together. Delivering excellence.
The right recall strategy can reduce exposure
We also recognise that the management of a recall can significantly influence the ultimate exposure faced by insurers. Delays in traceability, ineffective mitigation measures and prolonged disruption can substantially increase losses. By combining technical expertise, regulatory awareness and commercially focused claims management, Specialist Lines helps insurers control indemnity spend, protect reserves and achieve better outcomes across some of the most complex and high-profile recall events.
Technical knowledge, innovation, and service you can rely on
Get in touchOur experienced team is committed to delivering tailored claims management solutions with technical excellence, clear communication and exceptional customer service. Get in touch to find out how Specialist Lines can support your business.